İade, İptal ve Garanti Şartları
Return, Cancellation and Warranty Terms
Last update: September 2026
At She & Man, prioritizing customer satisfaction, we set out our return, cancellation and warranty conditions below within the framework of the Law on the Protection of the Consumer No. 6502 and relevant regulations.
1. Return Terms
Which Products Can Be Returned?
- A return request must be created within 14 days from the date of delivery.
- The product must be unopened, unused and in its original packaging.
- The tape, label and hygienic protectors on the product must be intact.
Non-Returnable Products
- Cosmetic, skincare, haircare and personal care products with opened packaging (for hygiene reasons)
- Products that carry a risk of deterioration after delivery
- Products with damaged price tags or original packaging
Return Process
- sheandmancom@gmail.com address or 0530 700 30 32 send your return request to.
- If your request is approved, ship the product with its original packaging.
- The return process is initiated after the product reaches us and is inspected.
- The refund is processed within 14 business days from the date of approval.
2. Cancellation Terms
- You can request a cancellation before your order is shipped.
- Cancellation is not possible after it has been shipped; in this case, you must initiate the return process.
- For a cancellation request, send an e-mail to sheandmancom@gmail.com or call our line at 0530 700 30 32.
- For approved cancellations, the payment is refunded within 7 business days.
3. Warranty Terms
- All our products are sourced from original and licensed suppliers and carry a guarantee of authenticity.
- Free exchange is provided in case the product is delivered with a manufacturer-related defect.
- Products with expired shelf life are strictly not sent in cosmetic and personal care items; if such a situation is detected, the product is replaced immediately.
- For products damaged during shipping, it is sufficient to have the shipping company keep a record at delivery and notify us.
Your Legal Rights
All your legal rights within the scope of the Law on the Protection of the Consumer No. 6502 are reserved. In case of any dispute, you may apply to the Consumer Arbitration Committee or Consumer Courts.
For your questions: sheandmancom@gmail.com | 0530 700 30 32